Customer Service Representative

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Empresa

VXI Global Solutions

Descripción de la Empresa

Customer Care Professionals in Guatemala We do things differently at VXI with our global-local approach. If you have a passion for people, you can stand out and fit in with us!

Departamento

Guatemala

Localidad

zona 9

Tipo de Contratación

Tiempo Completo

Descripción de la Plaza

VXI Global Solutions is seeking enthusiastic and dedicated Customer Service Representatives to join our dynamic call center team. As a representative, you will play a crucial role in delivering exceptional service to our customers while representing our brand with professionalism and integrity.

What We Offer:

Competitive salary and performance-based incentives.
Comprehensive training and ongoing support to ensure your success.
Opportunities for career advancement within a growing company.
A positive and collaborative work environment.

Key Responsibilities:

Handle inbound customer inquiries via phone, providing accurate and timely information regarding products and services.
Resolve customer issues with a focus on first-call resolution, ensuring a positive customer experience.
Maintain comprehensive knowledge of company products and services to effectively assist customers.
Document customer interactions and update account information in the system accurately.
Collaborate with team members and other departments to enhance customer satisfaction.
Adhere to company policies and procedures while maintaining compliance with industry regulations.
Qualifications:

High school diploma or equivalent required.
Advanced English proficiency, both spoken and written.
Previous experience in customer service or call center environment is a plus.
Strong communication and interpersonal skills.
Ability to multitask and handle high call volumes with professionalism.
Basic computer skills and familiarity with CRM software is an advantage.
Flexibility to work varying shifts, including Saturdays
Must be willing to work onsite.


If you are passionate about helping others and thrive in a fast-paced environment, we would love to hear from you! Apply today to join the VXI Global Solutions team and be a part of our commitment to exceptional customer service.

Mínimo Nivel Académico Requerido

Bachillerato/Preparatoria/Secundaria

Mínimo Nivel de Inglés Requerido

Avanzado
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